Level 3 Diploma in Customer Service

Thursday, 30 May 2024 23:27:20

International Students can apply

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Level 3 Diploma in Customer Service

London School of International Business (LSIB) is a decade old institution offering a wide range of Degree and Diploma Courses delivered 100% online. We are proud of our global community of over 10,000 successful alumni.


Equip yourself with the essential skills for providing exceptional customer service with the Level 3 Diploma in Customer Service. This comprehensive course is designed to develop your knowledge and abilities in delivering outstanding customer experiences. Whether you're currently working in a customer-facing role or aspiring to enter the customer service field, this diploma will provide you with the expertise to excel. Dive into key areas such as understanding customer needs, effective communication, problem-solving, and building customer relationships. Through practical assessments and real-world scenarios, you'll develop a deep understanding of customer service principles and learn how to handle challenging situations with professionalism. Upon completion, you'll be equipped to pursue a range of customer service roles, such as customer service manager, team leader, or customer support specialist. Take a significant step towards a successful customer service career by enrolling in the Level 3 Diploma in Customer Service. Enhance your skills and unlock opportunities to exceed customer expectations.

Key facts about Level 3 Diploma in Customer Service

Level 3 Diploma in Customer Service: Enhance your career with this accredited course. Develop essential skills in communication, problem-solving, and customer interaction. Gain a recognized qualification to excel in customer service roles across industries. Learn to manage customer expectations, handle inquiries, and deliver exceptional service. Flexible online learning, expert guidance, and practical assessments. Boost your employability and advance in your career. Enroll now for a comprehensive customer service education that sets you apart. Achieve excellence in customer satisfaction and unlock opportunities for professional growth.

Why choose LSIB ?

    The "Level 3 Diploma in Customer Service" is essential for individuals aiming to excel in customer-centric roles. This course provides vital skills and knowledge in communication, problem-solving, and customer interaction. With recognized accreditation, it boosts employability in diverse industries. Gain expertise in managing customer expectations, handling inquiries, and delivering exceptional service. Elevate your career prospects, enhance customer satisfaction, and stand out in the competitive job market. Enroll now to acquire practical skills, build confidence, and pave the way for a successful customer service career.

Flexible study

Study from anywhere, Study anytime
Flexibility: Study from anywhere, Study anytime

Our dynamic and flexible course will help you attain world class qualification from the comforts of your home or office.

We welcome applications from students of all backgrounds and from any part of the world. We set high standards, and we challenge, pushing students to new heights. We support and guide students through their studies, research and careers.

Entry requirements

● There are no formal requirements for specific prior qualifications or levels of attainment.
● Learner must be 16 years or older at the beginning of the course

International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

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  • Cross Culture Interaction
    Equip yourself with qualifications which provides you with more opportunities. Unlock your career potential with our online qualifications.

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Course content

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software


The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans


The programme is available in two duration modes:

6 months
9 months


6 months - GBP £1250
9 months - GBP £950 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Fee Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Our course fee is upto 40% cheaper than most universities and colleges.

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This programme offers wide range of career paths. Here are just a few:

London School of International Business (LSIB)
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Our goal

Prepare yourself with the key skill sets to succeed in a hyper-competitive environment. Study with us from anywhere in the world and receive a fully accredited qualification.

Apply Now

  • 1. Fill the online enrolment form
  • 2. Pay enrolment fee of GBP £10
  • 3. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now

Got questions? Get in touch

Chat with us: Click the live chat button

WhatsApp: +44 75 2064 7455

Email: admissions@LSIB.co.uk

Tel: +44 (0) 20 3608 0144