Level 2 Diploma in Customer Service

Thursday, 30 May 2024 23:14:49

International Students can apply

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Level 2 Diploma in Customer Service

London School of International Business (LSIB) is a decade old institution offering a wide range of Degree and Diploma Courses delivered 100% online. We are proud of our global community of over 10,000 successful alumni.


The Level 2 Diploma in Customer Service is a comprehensive program designed to equip individuals with the essential skills and knowledge required to excel in customer service roles. This course is ideal for individuals seeking to start a career in customer service or enhance their existing customer service skills. Through a combination of theoretical learning and practical training, you will develop a deep understanding of customer service principles, effective communication strategies, problem-solving techniques, and customer relationship management. This diploma focuses on building strong customer service skills, including handling customer inquiries, resolving complaints, and delivering exceptional service experiences. By completing this course, you will gain a recognized qualification that enhances your employability and opens doors to a wide range of customer service opportunities in various industries. Invest in your future success and enroll in the Level 2 Diploma in Customer Service to embark on a rewarding career path focused on delivering outstanding customer experiences.

Key facts about Level 2 Diploma in Customer Service

Enhance your career with the "Level 2 Diploma in Customer Service." This comprehensive course equips you with essential skills to excel in customer-focused roles. Develop effective communication, problem-solving, and interpersonal abilities. Gain insights into customer behavior and satisfaction, ensuring top-notch service delivery. Flexible online learning allows you to study at your pace, earning a recognized qualification. Boost your employability and open doors to diverse industries. Whether entering the workforce or advancing your career, this diploma empowers you to exceed customer expectations and drive success. Enroll now for a brighter future in customer service.

Why choose LSIB ?

    The "Level 2 Diploma in Customer Service" is essential for career growth. In today's competitive job market, exceptional customer service skills are in high demand. This course hones your communication, problem-solving, and interpersonal abilities, making you a sought-after candidate. With online flexibility, you can study at your own pace and earn a recognized qualification. This diploma enhances employability across diverse industries, from retail to hospitality. Elevate your career prospects, gain a competitive edge, and provide top-tier service. Enroll now to unlock opportunities and excel in customer service roles. Invest in your future success today.

Flexible study

Study from anywhere, Study anytime
Flexibility: Study from anywhere, Study anytime

Our dynamic and flexible course will help you attain world class qualification from the comforts of your home or office.

We welcome applications from students of all backgrounds and from any part of the world. We set high standards, and we challenge, pushing students to new heights. We support and guide students through their studies, research and careers.

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.

International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

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    Equip yourself with qualifications which provides you with more opportunities. Unlock your career potential with our online qualifications.

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Course content

Mandatory Units

• Deliver customer service (10 credits)
• Unit 02 Understand customers (10 credits)
• Unit 03 Principles of customer service (10 credits)
• Unit 04 Understand employer organisations (10 credits)
• Unit 05 Communication with the customers (10 credits)
• Unit 06 Resolve customer service problems (10 credits)


The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans


The programme is available in two duration modes:

6 months
9 months


6 months - GBP £1250
9 months - GBP £950 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Fee Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Our course fee is upto 40% cheaper than most universities and colleges.

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This programme offers wide range of career paths. Here are just a few:

London School of International Business (LSIB)
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Our goal

Prepare yourself with the key skill sets to succeed in a hyper-competitive environment. Study with us from anywhere in the world and receive a fully accredited qualification.

Apply Now

  • 1. Fill the online enrolment form
  • 2. Pay enrolment fee of GBP £10
  • 3. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now

Got questions? Get in touch

Chat with us: Click the live chat button

WhatsApp: +44 75 2064 7455

Email: admissions@LSIB.co.uk

Tel: +44 (0) 20 3608 0144