Course content
1. Medical Terminology: Students learn the fundamental medical terms and vocabulary used in healthcare settings. They develop an understanding of anatomy, physiology, and medical procedures to effectively communicate and navigate medical documentation.
2. Healthcare Laws and Regulations: Students are introduced to healthcare laws and regulations, including privacy laws (e.g., HIPAA) and ethical considerations. They learn about patient rights, confidentiality, and the legal and ethical responsibilities of healthcare administrative professionals.
3. Medical Office Procedures: Students gain knowledge of standard office procedures in a medical setting. They learn how to handle phone calls, schedule appointments, manage patient records, and maintain a well-organized and efficient medical office environment.
4. Medical Billing and Coding: Students are introduced to medical billing and coding principles. They learn about healthcare insurance systems, billing processes, and coding systems such as ICD-10 and CPT. They acquire the skills to accurately process and submit insurance claims.
5. Electronic Health Records (EHR): Students learn about electronic health record systems and their role in medical administration. They understand how to navigate EHR software, input and retrieve patient data, and maintain accurate and secure electronic medical records.
6. Medical Office Software: Students gain proficiency in using software applications commonly used in medical offices, such as practice management software, billing software, and scheduling systems. They learn how to generate reports, manage patient information, and streamline administrative tasks.
7. Patient Management: Students develop skills in managing patient interactions and providing excellent customer service. They learn how to handle patient inquiries, manage patient appointments and referrals, and effectively communicate with patients in a professional and compassionate manner.
8. Medical Transcription: Some programs may include training in medical transcription. Students learn how to transcribe medical dictations into written documents, ensuring accuracy and attention to detail.
9. Healthcare Communication: Students learn effective communication strategies specific to healthcare environments. They develop skills in written and verbal communication, including professional correspondence, active listening, and interprofessional communication.
10. Office Administration Skills: Students acquire general office administration skills, including time management, organization, teamwork, and problem-solving. These skills are essential for efficiently managing administrative tasks in a medical office.
Assessment
The assessment is done via submission of assignment. There are no written exams.