Level 2 Certificate in Business Support

1. Business Communication: Developing effective communication skills, both verbal and written, in a business context. This includes professional correspondence, customer service, and teamwork communication.

2. Administrative Procedures: Understanding and implementing standard administrative procedures and practices in a business setting. This includes managing records, organizing documents, and handling business correspondence.

3. IT Skills: Developing basic IT skills required in a business environment, such as using office productivity software (e.g., word processing, spreadsheet, and presentation software), managing emails, and utilizing online platforms for communication and collaboration.

4. Business Ethics and Professionalism: Understanding ethical standards in business and maintaining professional conduct in the workplace. This includes topics such as business etiquette, confidentiality, and workplace diversity.

5. Customer Service: Learning fundamental principles of providing excellent customer service and handling customer inquiries or complaints effectively.

6. Data Entry and Record Keeping: Developing skills in accurate data entry, managing records, and maintaining data integrity.

7. Business Support Functions: Gaining an overview of various business support functions, such as scheduling and coordinating appointments, arranging meetings, and providing general administrative support.

8. Problem Solving and Decision Making: Developing problem-solving and critical-thinking skills to handle routine business challenges and make informed decisions.

9. Teamwork and Collaboration: Understanding the importance of teamwork and collaboration in a business setting and developing skills to work effectively in a team environment.

10. Health and Safety: Understanding health and safety regulations and practices in the workplace and promoting a safe working environment.