Course content
1. Office Administration: Students learn the fundamental principles and practices of office administration, including office procedures, communication protocols, and professional etiquette.
2. Computer Applications: Students gain proficiency in using common office software applications such as word processing, spreadsheets, databases, and presentation software. They learn how to create and edit documents, manage data, and create professional presentations.
3. Business Communication: Students develop strong written and verbal communication skills, including professional correspondence, business writing, and effective oral communication. They also learn effective listening and interpersonal skills to communicate and collaborate with colleagues and clients.
4. Office Technology: Students learn to use various office technologies and equipment such as printers, scanners, fax machines, and multi-line phone systems. They also explore digital tools and technologies used in office settings, including email, scheduling software, and virtual meeting platforms.
5. Records Management: Students learn the principles and techniques of records management, including filing systems, document control, and information organization. They develop skills in maintaining accurate and confidential records, both physical and electronic.
6. Administrative Procedures: Students gain a comprehensive understanding of administrative procedures, including managing calendars, scheduling appointments, coordinating meetings, making travel arrangements, and organizing events.
7. Customer Service: Students learn customer service principles and techniques to provide excellent support to clients and visitors. They develop skills in handling inquiries, resolving complaints, and maintaining positive customer relationships.
8. Time Management and Organization: Students learn effective time management techniques to prioritize tasks, meet deadlines, and manage multiple responsibilities. They also develop organizational skills to maintain orderly workspaces, manage office supplies, and handle document flow.
9. Professional Development: Students explore professional development strategies and techniques, including goal setting, career planning, and continuous learning. They also develop skills in resume writing, job search strategies, and interview preparation.
10. Business Ethics and Professionalism: Students learn about ethical considerations in the workplace and develop a strong sense of professionalism. They understand the importance of confidentiality, integrity, and ethical behavior in administrative roles.
Assessment
The assessment is done via submission of assignment. There are no written exams.