Course content
1. Legal Terminology and Concepts: Students gain an understanding of essential legal terminology and concepts to effectively communicate and interact in a legal environment. They learn the basics of the legal system, court structure, and various areas of law.
2. Administrative Skills: Students develop fundamental administrative skills required in a legal receptionist role. This may include tasks such as managing phone calls, handling correspondence, scheduling appointments, managing calendars, and maintaining records and files.
3. Customer Service: Students learn principles of excellent customer service and how to apply them in a legal context. They develop skills in greeting clients, addressing inquiries and concerns, and maintaining a professional and welcoming reception area.
4. Legal Document Management: Students are introduced to the types of legal documents commonly encountered in a legal office. They learn how to organize and maintain legal files, handle document retrieval, and ensure document confidentiality and security.
5. Communication Skills: Students enhance their communication skills, both written and verbal, specific to the legal profession. They learn how to draft professional emails and letters, take accurate messages, and communicate effectively with lawyers, clients, and other legal professionals.
6. Ethical and Professional Conduct: Students gain an understanding of the ethical and professional responsibilities associated with working in a legal environment. They learn about client confidentiality, conflict of interest, and professional conduct guidelines.
7. Office Technology and Software: Students develop proficiency in using office technology and software commonly used in legal offices. This may include word processing software, email systems, legal case management software, and other relevant tools.
8. Time Management and Organizational Skills: Students learn effective time management and organizational techniques to handle multiple tasks and priorities in a fast-paced legal environment. They acquire skills in prioritizing work, managing deadlines, and maintaining attention to detail.
9. Legal Research Skills: Students are introduced to basic legal research techniques. They learn how to use legal databases, locate legal resources, and conduct simple legal research to support the needs of lawyers and legal professionals.
10. Professional Development: Some programs may include modules on professional development, such as resume writing, job search strategies, and interview skills specific to the legal industry. These modules aim to prepare students for successful employment and career advancement.
Assessment
The assessment is done via submission of assignment. There are no written exams.